Skip to main content

Draft notice: this page is a working draft pending qualified legal review. It is not legal advice and does not claim that ChapterWhen is legally compliant. Bracketed items such as [EFFECTIVE DATE] are unresolved placeholders.

Contact & Support

How readers and authors can get help, appeal moderation decisions, make privacy requests, or report copyright issues.

Effective date: [TO BE DETERMINED] · Last updated: [TO BE DETERMINED]

1. Support channel

Support email not configured. The owner has not yet set NEXT_PUBLIC_SUPPORT_EMAIL, so no contact link is shown rather than a form that goes nowhere. To activate this page, set that variable to a monitored mailbox and redeploy. See the project README for the exact configuration step.

2. What to include by topic

  • Account access: your username and account email. There is currently no self-service password reset, so include any details that help verify ownership.
  • Privacy requests (access, correction, export, deletion): your username and account email, and exactly what you are asking for (see Privacy Policy §8).
  • Moderation appeals: links to the affected content and why you believe the action was mistaken (see Community Guidelines §5).
  • Copyright complaints: follow the checklist in the Copyright & Takedown Policy §2, or use the in-product report control with the copyright reason.

3. Response expectations

Support is currently handled directly by the platform team; response times, operating hours, and escalation paths [TO BE DEFINED BY THE OWNER]. Urgent safety matters should be clearly marked as such in the subject line.